FAQs

Here are some of the most common questions we receive from potential clients. If you have questions that are not answered here, please contact us.

Do you charge by the hour or by the page?

We offer two service options – a fixed project fee or a monthly retainer. The fixed fee works for clients who have a specific copywriting need, such as a creating a sales letter. The monthly retainer is best suited for clients who have an on-going need for a copywriter; for example, if you publish a monthly eNewsletter and need on-going content development for it. Either way, we listen to your needs and offer the pricing plan that works best for your situation.

How much will it cost to hire you?

We carefully review the complexity, scope and time line for your project to determine the fee. The best way to get an accurate price is to contact us. Our online quote request form outlines what we need to know. You can fill it in and submit it, or call us at 858.397.5616 to discuss your specific needs.

What is included in your fee?

Most projects include up to one (1) hour of consulting (i.e. conceptualization, preliminary research, audience profiling, and support), plus up to two (2) revisions of text we create or edit based on research and content you provide; additional consulting, research and revisions are extra. Our focus in the first round is to capture the structure, direction and factual accuracy you want. If revisions are necessary, we’ll connect by telephone or email to discuss it and plan the next revision. In the final round of edits, we’ll incorporate the changes you requested and polish the writing for a final draft. Once the final revisions for your project are approved and final payment is made, your content files will be delivered via email or FTP as a Microsoft Word (.doc) document. A CD can be created and delivered for an additional fee.

We operate on a lean budget. Can we get a discount?

We understand how financial constraints can affect your business. At the same time, our rates are competitive and we’re sure you’ll appreciate our quality, follow-through and commitment. If cost is a concern once you receive our proposal, we can tailor our services to meet your budget needs and are open to discussing flexible payment options. Also, we give a 10% discount on invoices over $2,500 that are paid in full, in advance.

How will I be invoiced?

Projects under $1,000 or monthly retainer agreements are payable in advance. For all other projects, a 50% deposit is required before work begins. The remaining 50% is due when the assignment is complete. Payment plans are available; however, the copyright of any written work does not transfer to you until your invoice is paid in full.

What form of payment do you accept?

We use PayPal to process secure online payments by credit or debit card. If you prefer, you may also pay by check; however, the check must be received and cleared before work begins, or copyright of final content is transferred to you.

Do I own all rights to the copy you’ve written for me?

The copyright on the written work we create will transfer to you once payment has been received in full. In the event you do not make full payment according to the terms of our agreement, we will retain the copyright on the written work and you will be prohibited from using it until full payment has been made.

How do I get started with you?

Our goal is to efficiently and successfully develop written content that enables the results you want. To get started, we just need to connect to learn more about your needs. Next, we develop and email a proposal for your review. If you’re in agreement with the terms, simply reply back with the words, “I agree.” we’ll create an invoice for the initial deposit and when it’s paid we can begin work.

What happens during the project?

We believe in consistent and clear communication, especially when working with clients. While we’re writing or editing your project, you are free to contact us at any time to ask questions or supply additional information. In turn, we’ll stay in touch with you to provide status updates.

What is your typical turnaround?

We work on a first-come, first-served basis. Turnaround times vary depending on the scope of your project and the amount of work we’ve already accepted into our work queue. We agree on turnaround during the proposal phase so that you’re always clear about when you’ll receive deliverables. We are able to start most projects within one week. If you have a rush assignment, please be sure to let us know in advance.

Do you offer a guarantee?

We guarantee that you’ll be 100% satisfied with the quality and timeliness of our work. Beyond this, there are too many elements in your overall marketing and communication strategy that we cannot control – market, product, price, demand, consumer preferences, world events, etc. Our copy enables the results you want to achieve, but it does not guarantee them.

Where are you located? Do you work with out-of-town clients?

We are based in San Diego and work with clients both in and out California. Technology enables us to work virtually with our clients via telephone or e-mail.